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Effective Date: [January 1, 2025]
At pharm.com.ng, we strive to provide high-quality pharmaceutical products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
– The product received is damaged or defective.
– The product is incorrect or not as described.
– The product is returned within 7 days of delivery.
– The product is unopened and in its original packaging (if applicable).
2. Non-Refundable Items
Due to the nature of pharmaceutical products, the following items are non-refundable:
– Opened or used products.
– Prescription medications that have been dispensed.
– Products that are past their expiration date.
3. Refund Process
To initiate a refund, please follow these steps:
– Contact our customer service team at care@pharm.com.ng or open a support ticket within 7 days of receiving your order.
– Provide your order number, a description of the issue, and any relevant photos (if applicable).
– Our team will review your request and may ask for additional information.
4. Return Instructions
If your refund request is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.
5. Refund Timelines
Once we receive the returned product, we will process your refund within 7-14 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund.
6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
Email: care@pharm.com.ng
Address: House 1. Road 4, Peace Estate, Shalom Christian College Area, Abeela, Ibadan, Oyo, NG
Thank you for choosing pharm.com.ng. Your satisfaction is our priority!